General Terms and Conditions (GTCs) of EATbyalex
This website (www.eatbyalex.com) and the EATbyalex brand, which is operated by EATbyalex AG, Giessereistrasse 14, 8005 Zurich. EATbyalex is a platform that informs on healthy diets and healthy cooking. It provides for an online store where customers can order meals, food products and other articles in relation to this as well as specific meal programs. The following GTCs govern the relationship between the customers and EATbyalex, in particular with regard to the products and services offered in the EATbyalex online store.
Please read the terms carefully every time before ordering products. EATbyalex AG can adapt the terms and conditions at any time.
1 ) Contractual partner
The contractual partner for all deliveries, services and offers is
Phone: +41 78 977 79 90
hereinafter referred to as “EATbyalex” or “we”.
2) Ordering and processing
If you want to conclude a contract you must complete your order under www.eatbyalex.com/shop or for the custom meal program under https//:booking.eatbyalex.com. Upon receipt of the order, you will in turn get an e-mail from EATbyalex with the order confirmation.
3) Prices and payment
3.1. The prices stated on the website shall be charged for the order. All prices are inclusive of VAT. Delivery costs are not included in the package prices and will be added to the total price of the order. The respective delivery costs for every order shall be charged additionally.
3.2. All orders must be paid by credit card or TWINT. All payments are processed exclusively in CHF.
You enter your credit card details on our secure payment page. After your card has been checked and your credit card has been charged by our online payment service provider, you will receive a transaction confirmation by e-mail.
Cancellation is only possible free of charge if we receive the cancellation request in writing by e-mail at least 5 Zurich business days before the first date of your choice (scheduled start).
Cancellations received less than 3 Zurich business days prior to delivery date (scheduled start) will incur 80% of the costs.
5) Data protection
5.1 See the EATbyalex general data protection rules.
5.2 We collect, process and store your data to process your booking as part of our customer service. The subcontractors (logisticians, couriers) commissioned by us for order processing also receive the necessary data in each case. Your correct address data is required for order processing. Your telephone number is used for further inquiries, for delivery purposes and for educational WhatsApp guidance during specific programs like A-LIFE. In the WhatsApp group the other participants are also able to see your phone number. If you do not agree to this, you need to timely inform EATbyalex and then this information will be passed on to you bilaterally.
5.3 Unfortunately, the transmission of data via the Internet is not completely secure. Although we take reasonable measures to protect your information, we cannot guarantee the security of your data. Any transmission of data is at your own risk.
6) Delivery and pick-up
6.1 We deliver by courier in the cantons of Zurich & Zug, and in canton of Schwyz in Pfäffikon, Schindellegi, Feusisberg, Lachen and Wollerau. We reserve the right to refuse a delivery if the delivery address is outside the valid delivery area, if a previous delivery could not be delivered several times, or if the customer is not creditworthy.
6.2 Delivery is performed by Ultra Kurier Genossenschaft and Ricos Transporte GmbH. We reserve the right to contract with different couriers.
6.3 We will have the goods delivered to the address you indicated as the delivery address in the respective order on the EATbyalex website.
We reserve the right not to deliver to all locations and will notify you upon registration if we do not deliver to your address.
6.4 The customer bears the responsibility and takes appropriate precautions to ensure that the delivery is personally received by someone at the delivery address on the selected date and time. If this is not the case, the parcels will be deposited in the customer mailbox whenever possible or in front of the entrance otherwise – in this case EATbyalex is not liable for the order and does not grant any compensation.
6.5 You have the option to change the delivery address for daily delivery within 24 hours before the respective delivery date by e-mail to firstname.lastname@example.org, provided the delivery address lies within the delivery area.
6.6 We endeavour to meet all your delivery wishes to the best of our knowledge and belief but cannot guarantee that the delivery can be delivered daily within the time window specified above. We are not liable for delayed deliveries. The delivery date and time is not the subject of our contract.
6.7 You are responsible for checking all deliveries for completeness and correctness as soon as possible after receipt and for notifying us immediately by telephone or e-mail if something is missing or faulty.
6.8 If you do not notify us of incomplete or faulty deliveries on the day of delivery, we reserve the right not to credit or replace the delivery to you, but to treat it as if it had been made for that day, unless we agree otherwise. This does not affect warranty claims.
6.9 You have the option to pick-up your daily packages. The customer bears the responsibility and takes appropriate precautions to ensure collection during opening hours as defined here.
7) Information on our website, brochures or other material about nutrition & health
7.1 Although it is our goal to offer balanced meals from a nutritional point of view, our offer does not replace comprehensive personal advice by a qualified nutrition expert. We cannot guarantee compliance with specific nutrition or dietary regulations. We do not take special dietary requirements into account.
7.2 The EATbyalex packages are not equally suitable for everyone and should not be used in cases of severe impairment of the digestive system or during pregnancy and breastfeeding without prior consultancy and consent of your doctor.
7.3 The information provided is not intended to be exhaustive and it is in no way a substitute for medical or pharmaceutical advice from a physician. No liability is assumed for damages of any kind that arise directly or indirectly from the application or use of the information. Please read all product supplements and dosage recommendations carefully and consult your doctor or specialist if you have any questions about the application and mode of action.
7.4 EATbyalex produces its food in a kitchen that also processes food containing wheat, gluten, nuts like peanuts, seeds like sesame seeds, grains like quinoa, soy, milk, egg or any other allergens. It is therefore not possible to exclude the possibility that traces of all of the above allergens are present in the EATbyalex products and may also be present in gluten-free and vegan foods.
7.5 The products from EATbyalex are not tailored for customers who have allergies to nuts, seeds and grains. You are responsible to inform EATbyalex about any allergies by selecting them on our website https://booking.eatbyalex.com/4. You are responsible to inform EATbyalex per email at email@example.com about any other allergies and to confirm that we can produce your meals excluding the ingredients you are allergic to. It is not possible to exclude the possibility that traces of the allergen may still be present in your meals.
If the delivered goods are defective, we are initially entitled to subsequent performance. If subsequent performance is not provided within a reasonable period of time you can withdraw from the purchase contract in the case of a not insignificant defect (withdraw) or demand a reduction in the purchase price appropriate to the defect (reduction).
9.1 If the customer is a consumer, EATbyalex liability for slightly negligent breach of duty is limited to the foreseeable, contract-typical, direct damage. This also applies to slightly negligent breach of duty by employees, representatives or vicarious agents of EATbyalex.
9.2 If the customer is an entrepreneur, a legal entity under public law or a special fund under public law, claims for damages are excluded irrespective of the type of breach of duty, including tortious acts, unless intentional or grossly negligent action is involved. In case of breach of essential contractual obligations EATbyalex is liable for any negligence, but only up to the amount of the foreseeable damage. Claims for lost profit, saved expenses, claims for damages of third parties as well as other indirect damages and consequential damages cannot be demanded.
9.3 As far as the liability of EATbyalex is excluded or limited, this also applies to employees, representatives and vicarious agents of EATbyalex.
9.4 The limitations of liability and exclusions according to 9.1, 9.2 and 9.3 do not apply to claims which have arisen due to malicious behaviour of EATbyalex as well as liability for guaranteed quality characteristics, for claims according to the Product Liability Act as well as damages from injury to life, body or health.
10) Intellectual Property
This website and the content published on it (including photographs and graphic elements) are protected worldwide by copyrights and other intellectual property rights; these belong to EATbyalex and its licensees.
11) Final provisions
11.1 The contractual relationship shall be governed by Swiss law with the exclusion of the UN Convention on Contracts for the International Sale of Goods.
11.2 Zurich shall be the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.
11.4 Should a provision in these General Terms and Conditions or a provision within the framework of other agreements be or become invalid, the validity of all other provisions or agreements shall remain unaffected.
12) Functioning of the website
Although EATbyalex attempts to maintain the operation of the Website for 24 hours a day, EATbyalex shall not be liable for the temporary unavailability of the Website, the failure of functions on the Website, or the malfunctioning of the Website.