Versand

1. We deliver by private courier in most cities of the cantons of Zurich & Zug, and in canton of Schwyz in Pfäffikon, Schindellegi, Feusisberg, Lachen and Wollerau. We reserve the right to refuse a delivery if the delivery address is outside the valid delivery area, if a previous delivery could not be delivered several times, or if the customer is not creditworthy.

2. Delivery is performed by Ultra Kurier Genossenschaft and NoLo Transport GmbH. We also use the Swiss Post for deliveries outside of our delivery zones in cantons of Zurich, Zug & Schwyz. We reserve the right to contract with different couriers.

3. We will have the goods delivered to the address you indicated as the delivery address in the respective order on the Eat by Alex website.

We reserve the right not to deliver to all locations and will notify you upon registration if we do not deliver to your address.

For the Weekly Meal Plans, our delivery days and times are:

Monday meals on Monday 5-9am
Tuesday meals on Monday 3-7pm
Wednesday meals on Tuesday 3-7pm
Thursday meals on Wednesday 3-7pm
Friday meals on Thursday 3-7pm

For A-Life | Guided Experience:

For deliveries in the cantons of Zurich, Zug & Schwyz:
Weekend start on Friday 4-7pm
Monday start on Monday 5-9am

For deliveries in the rest of Switzerland:
Weekend start on Saturday by 9am (by Swiss Post)
Monday start on Monday by 9am (by Swiss Post)

For A-Life | On-Demand:

For deliveries in the cantons of Zurich, Zug & Schwyz:
Monday start on Monday 5-9am
Tuesday start on Monday 3-7pm
Wednesday start on Tuesday 3-7pm
Thursday start on Wednesday 3-7pm
Friday start on Thursday 3-7pm

For deliveries in the rest of Switzerland:
Monday start on Monday by 9am (by Swiss Post)
Tuesday start on Tuesday by 9am (by Swiss Post)
Wednesday start on Wednesday by 9am (by Swiss Post)
Thursday start on Thursday by 9am (by Swiss Post)
Friday start on Friday by 9am (by Swiss Post)

For New Life:

Day 1 & 2 on Thursday 3-7pm (Meal Plans)
Day 3 - 7 on Friday 4-7pm (A-Life Program)
Day 8 & 9 on Thursday 3-7pm (Meal Plans)

For Green Life - same as our Weekly Meal Plans:

Monday meals on Monday 5-9am
Tuesday meals on Monday 3-7pm
Wednesday meals on Tuesday 3-7pm
Thursday meals on Wednesday 3-7pm
Friday meals on Thursday 3-7pm

4. The customer bears the responsibility and takes appropriate precautions to ensure that the delivery is personally received by someone at the delivery address on the selected date and time. If this is not the case, the parcels will be deposited in the customer mailbox whenever possible or in front of the entrance otherwise – in this case Eat by Alex is not liable for the order and does not grant any compensation.

5. You have the possibility to change the delivery address for daily delivery within 24 hours before the respective delivery date by e-mail to hello@eatbyalex.com, provided the delivery address lies within the delivery area.

6. We endeavour to meet all your delivery wishes to the best of our knowledge and belief but cannot guarantee that the delivery can be delivered daily within the time window specified above. We are not liable for delayed deliveries. The delivery date and time is not the subject of our contract.

7. You are responsible for checking all deliveries for completeness and correctness as soon as possible after receipt and for notifying us immediately by telephone or e-mail if something is missing or faulty.

8. If you do not notify us of incomplete or faulty deliveries by 11 pm of the day of delivery at the latest, we reserve the right not to credit or replace the delivery to you, but to treat it as if it had been made for that day, unless we agree otherwise. This does not affect warranty claims.