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1. If you ordered a program (reSET, reBUILD, deSTRESS, or reNEW)
You will receive your program on the Wednesday you selected, between 16:00 and 22:00. In some cases, orders may arrive the following day. Rest assured, we've packed your program securely with plenty of ice packs to keep the food frozen.

You can choose your preferred Wednesday using the date picker when ordering your program. Your exact delivery time depends on your shipping location. You will receive further information about your delivery on the morning of delivery from your delivery courier - SwissPost or NoTime.

2. All other items
Dispatched on Monday or Friday via SwissPost Economy (up to 2 days). These items are sent separately from any programs you may have ordered.

All orders over CHF99 are free , otherwise a delivery fee of CHF9.90 is charged.

Yes, you can pick up at our office on Splügenstrasse 9, 8002, Zürich. We'd love to meet you in person!

Select pick-up at checkout or on the page when adding the product to your cart.

If you choose to pick-up you will receive an email or WhatsApp asking what date/time you'd like to pick-up your order. Our office is open Monday-Friday from 10:00-17:00. After ordering, you can also reach out by email or WhatsApp to let us know when you will come to pick-up.

You will receive your whole program in a single package. That includes all meals, supplements and snacks for the entire duration of your chosen program.

You will also receive a booklet containing instructions, guides and other useful information with each program. The booklet may be physical, or you may have a QR code where it can be downloaded.

Please read this booklet first, as it contains all the important information needed.

Frozen food should go straight into the freezer at -18° or colder.

Check the schedule in your booklet and leave ample time to thaw meals (they can take 24-48 hours to thaw in the fridge, you can put them in water if you need to speed up the process).

Check your program's booklet for further information regarding storage and preparation.

Help us to help the planet by returning your delivery box and all the packaging materials (outer delivery box + ice packs + aluminium inlay). We'll clean them and use them again!

We have provided you with a return label to send the packaging back to us.

Cardboard
Use the outer cardboard box to pack everything. Please remove or cover the red “SameDay” sticker on the cardboard box.

Aluminium inlay bag + all ice packs
Please make sure to dry and clean the aluminium inlay bag as well as the ice packs before returning them to us. If wet, mould might form and we would have to discard it.

pick@home by Swiss Post
Connect to Swiss Post with the following link to organise a free pick up of your box. Enter your home details and desired pickup time. For a free pick up, make sure to choose the “deposited in the accessible house entrance” option.

https://www.post.ch/en/customer-center/online-services/rhe/pick-at-home/info

Each program has their own web page with all the information you might need. You can find their individual FAQ sections here:

reSET | 5-day Fasting-Mimicking Program => FAQs
reBUILD | Gut Health Support Program => FAQs
deSTRESS | Balanced Diet Program => FAQs
reNEW | Intermittent Fasting Program => FAQs

Everybody's needs are different and we believe that each person should listen to their body and use it as a compass on their journey.

Sometimes this can be a challenge, so we have put together a quiz to help you think more deeply about which program might be right for you.

Click here to take the quiz

If you already have an idea about what you need then you can compare all of our programs.

Click here to compare our programs